FAQ - Frequently Asked Questions - SELLER

Frequently Asked Questions and Answers (FAQ)

1. What do I need to checkout?

A smartphone, the SANUS LIFE App 3.0 and the associated subscription package. If you have your own online store, you can implement the payment method online. If you don't have an online shop, then choose a service package with the possibility to enter your items (coming soon). An overview of all service packages can be found here.

2. What will it cost me?

The costs vary depending on the selected service package. The package always consists of a one-time license fee and monthly fees. Monthly fees include a multi-currency wallet with payment features and more! An overview of all service packages can be found here.

3. Do I have to pay out cashback, earnings and donations separately after each payment?

No, the SANUS PAY software does it all for you. Everything runs automatically in the background. You need to worry about anything. All fees are covered by margin and monthly subscription and transaction fees. There are no additional costs.

4. Do I have to collect everything that was paid via SANUS PAY in SANUS COIN?

You can, but you don't have to. You can use the integrated setting options to specify at any time how much of your earnings should be paid out in SANUS COINS or in your local currency. You can exchange the SANUS COIN collection for another currency at any time afterwards. However, in this context it is important to mention that collecting SANUS COINS is more beneficial from a promotional point of view. In other words, the more you collect in SANUS COINS , the higher your visibility among users and the more likely they are to buy from you.

5. How much margin should I give?

It all depends on what goal or strategy you are pursuing. You just want to offer SANUS PAY ? Then the minimum margin of 1.5% is sufficient. Would you like to generate more sales? Then you should give 20% and more margin. The higher the margin, the more willing the referrers are to actively advertise for you.

6. I just want an advertising space on the marketplace. Which subscription do I need?

At least SMART. With a SMART license you get an advertising space, a marker on the digital map and as many SANUS PAY settings as you want. An overview of all service packages can be found here.

7. Can I set different percentages for different items?

Yes, but only if you place the items in the SANUS LIFE Marketplace and sell them directly through the Marketplace. You need the PRO license for this. With this license, you can create your items in the marketplace and specify for each item what percentage of SANUS CREDITS cashback the customer should receive and what percentage should be donated to the SANUS PLANET Foundation. This gives you maximum flexibility and you can offer special offers.

8. How are the percentages settled?

For all successful SANUS PAY payments, you will receive a monthly invoice for the payment provider and marketing fees from SANUS LIFE ADMINISTRATION AG based in Switzerland. The fees are “reserved” when paying and are definitively and automatically debited from your SANUS account after invoicing. Donation receipts are also issued monthly. In addition, the SANUS PLANET Foundation issues an annual certificate once a year, which can also be used for marketing purposes. For example, hang it up in the store, store it as a PDF in the online shop, etc.

9. Do I get something if I register for free?

Yes, for free registration and successful account verification, you will receive 1,000 SANUS CREDITS (SC) as a welcome gift. This will automatically give you a Neobanking account as well; Starting with SMART, monthly account maintenance fees apply. In addition, you can continuously collect more SC. Each month, your SC will automatically convert to SAC. And the collection starts all over again.

10. Can I also receive commissions as a "company"?

Yes you can. You need the PREMIUM+ for this, so the upgrade makes it possible.